Payment Processing Policy

By following the instructions on your account settings, you can renew or upgrade your plan via Interac e-Transfer.

Subscription payments must be made to: payments@ottomatiq.com Ottomatiq, Inc. Montreal, Quebec, Canada

(Instructions are included in your Settings > Subscription)

Renewal Processing Time

Depending on the speed of the confirmation email from Interac, subscriptions usually take minutes to process. However, we reserve the right to process payments within 2 business days for incorrectly formatted e-Transfers.

Refunds and Incorrect Payments

We do not offer refunds.

Payments for incorrect amounts (e.g., amount is more or less than the quoted renewal) will be calculated based on the daily subscription rate for the tier of subscription.

Switching Plans

Downgrading from a long-term tier to a shorter one within the same plan still guarantees the same features you had before.

Special offers and discounts are not applicable to standard pricing.

Discontinuing Subscription

Subscriptions stop automatically at the end of the billing cycle. After that date you will still be able to:

• · Access your account
• · Export and manage your data
• · Control your existing invoices

However, after passing the deadline, you will not be able to:

• · Create new invoices
• · Reveal upcoming email content

Renewal

Ottomatiq does not renew automatically. It's always up to you to decide whether to continue using our services.

The deadline date extends immediately with any payment. Early payment (before the end of the subscription) will extend the subscription date from the end date of the current subscription. Renewals made after the deadline date will restart the subscription from the date the payment was processed.

For pricing and charge-related questions, please contact our sales team.